FMSC Capabilities and Experience​

FMSC can provide:

• Experienced senior staff involved in all aspects of each project

• Use of SimFlex, a world-recognised software platform for accurate ship manoeuvring simulation

• Rapid development of detailed environmental models, with flexibility for future modifications

• Practical understanding of real ship and tug handling, supported by extensive pilotage experience across a wide range of ports

• A comprehensive written report outlining simulation setup and outcomes

Where required, FMSC can also provide:

• Simulation movie files

• Images for client and stakeholder presentations​

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Simulation Analysis and Technical Expertise​

FMSC develops tailored simulation analyses and has worked extensively with engineering companies on complex projects, including:

• Personnel with a combined experience of over 15 years in ship simulation

• Advanced interpretation of data produced by SimFlex

• Technical expertise in all areas affecting port design and ship handling, including:

  • Wave modelling

  • Current modelling

  • Wind and tidal monitoring

  • Coastal environmental modelling

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Regional and Operational Experience

FMSC has extensive experience in:

• Pilotage and ship simulation along the Western Australian coast, including:

  • Port Hedland

  • Dampier

  • Geraldton

  • Bunbury

  • Fremantle

  • Cockburn Sound

  • Esperance

FMSC has also delivered simulation training to Ship Masters, Tug Masters, and Pilots from multiple ports along the East Coast of Australia.

Notable project experience includes assisting BP pilots in developing operational and emergency procedures for a greenfield LNG port in Indonesia.

FMSC applies lateral thinking to support the development of alternative and innovative solutions.

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Port Development and Engineering Support

FMSC has supported engineering companies in the development and assessment of port infrastructure, including:

• Channel approach and channel design

• Swinging basin and berth approach design

• Berth design, including:

  • Ship landing forces

  • Angle of landing

  • Rates of landing

• Mooring configuration and bollard loading (including wind and passing-ship interaction effects)

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Training and Simulation Services

FMSC provides a wide range of specialist services, including:

• Marine pilot training

• Tug master training

• Specialist ship master training

• Access to high-accuracy, high-definition ship simulators for:

  • Other training organisations

  • Port and harbour investigations

  • Large vessels and new port layouts

• Assistance with the development of Safety Management Systems in compliance with IMO standards

• Development of port models for simulation use

• Leasing of facilities to partner organisations

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Access & Equity

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Quality Objective

Feedback from staff and students confirms that FMSC’s products and services, including training and assessment, are delivered in a fair and equitable manner.

The purpose of this policy is to ensure FMSC adheres to access and equity principles for both staff and students, maximising positive outcomes for learners and the organisation.

Equity focuses on ensuring all individuals have the support they need to participate and achieve to an equal level, while equal opportunity ensures everyone has an equal start.

Reasonable adjustments may be made to training and assessment processes to minimise disadvantage for learners with disabilities, without compromising assessment integrity.

Responsibility for adherence to access and equity principles rests with the Manager, supported by all staff and students.

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Standards for RTOs

As a Registered Training Organisation (RTO), FMSC provides clear and accurate information to prospective learners prior to enrolment, enabling informed decisions based on:

• Existing skills and knowledge

• Individual learning needs

• Course suitability

FMSC ensures equitable access to learning and support services regardless of location or mode of study. Any limitations are clearly communicated prior to enrolment.

Learner needs are considered during assessment, and reasonable adjustments are made where appropriate, without compromising assessment rigour.

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Access & Equity Policy

FMSC is legally and ethically committed to providing a working and learning environment that:

• Does not discriminate on the basis of gender, ethnicity, religion, sexual preference, disability, or age

• Is safe, healthy, and free from discrimination or harassment

• Values respect, courtesy, and privacy

All employees share responsibility for implementing access and equity principles, with the Manager playing a key role in promoting:

• Equal opportunity principles

• Sensitive and non-discriminatory interactions

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Identifying Learner Needs

Learner needs may be identified through:

• Initial contact with FMSC

• Enrolment applications

• Orientation activities

Considerations may include, but are not limited to:

• Industry-specific workplace requirements

• Minimum language, literacy, and numeracy (LLN) levels

• Fitness requirements

• Reasonable expectations of employment outcomes

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Procedures

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1. Staff Responsibilities

• All staff must ensure access and equity requirements are met

• All applicants meeting entry requirements will be accepted

• Access and equity enquiries may be directed to the Manager

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2. Information for Clients and Students

Prior to enrolment, students are provided with information covering:

• FMSC Access & Equity Policy

• Available student support services

• Course-specific information via:

  • Website

  • Information leaflets

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3. Disability Support

FMSC supports anti-discrimination principles and requires students to disclose any special needs prior to enrolment.

Where a disability is identified:

• Suitability for training is assessed by a Trainer and Assessor

• Reasonable adjustments are considered in line with industry requirements

• Additional support or referral to external agencies may be arranged

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4. Language, Literacy and Numeracy (LLN)

Training and assessment may include written, oral, practical, and numerical components.

FMSC recognises varying LLN abilities and will:

• Assess LLN needs during enrolment

• Provide reasonable support where possible

• Refer learners to external support services if required

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5. Student Support Services

Support services may include:

• LLN support

• One-on-one mentoring

• Disability support

• IT support

• Job search and placement assistance

• Personal counselling

• Study support

• Workplace-contextualised learning and assessment

• Career guidance

Mentoring support is available to all students, particularly those from regional or minority groups.

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Key Performance Indicator​

Achievement of the Access & Equity Quality Objective is measured through feedback confirming that training and assessment are delivered fairly and equitably.

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Complaints & Appeals

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Quality Objective

All complaints and appeals are managed constructively and in a timely manner.

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Purpose

This policy provides guidance for resolving complaints and appeals raised by students, clients, stakeholders, or staff.

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Responsibility

• The Manager is responsible for implementation

• All staff support continuous improvement

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Standards for RTOs – Complaints and Appeals

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FMSC maintains publicly available complaints and appeals policies that:

• Follow principles of natural justice and procedural fairness

• Ensure decision-makers are independent

• Identify timeframes for resolution

• Disclose any third-party review costs

Complaints and appeals are recorded, reviewed, and used to improve processes.

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Complaints

FMSC aims to resolve complaints within two to four weeks. Enquiries may be directed to the Training Development Manager.

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Assessment Appeals

Students may appeal assessment outcomes within 14 days of notification.

Grounds for appeal include:

• Incorrect competency judgement

• Unfair or inflexible assessment

• Inconsistency with the assessment plan

• Insufficient evidence collection

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Resolution

• Complaints and appeals are typically resolved within 60 days

• All outcomes are recorded in writing

• Substantiated issues result in corrective action

Where delays exceed 60 days, written updates will be provided.

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Procedures Overview

1. Initial Complaint – Attempt resolution at first point of contact

2. Formal Complaint – Lodged and recorded by management

3. Response – Written outcome provided, including appeal rights

4. Assessment Appeals – Reviewed by an independent party

5. Re-assessment – Conducted if appeal is upheld

6. External Review – Available through TAC if required

7. Review – All cases reviewed for continuous improvement

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Key Performance Indicator

The effectiveness of the Complaints & Appeals process is measured by the number of cases resolved without independent adjudication.